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If you are currently experiencing active water intrusion or flooding, do not wait. Turn off the water source if possible, and call our dispatch line immediately.

When you call, we'll ask a few quick questions — the water source if known, whether it's still active, and roughly how many rooms are affected — so we can send a crew already equipped for the job. Most calls result in a crew being dispatched within minutes, with an average arrival time under 60 minutes across Harris County. There's no answering service or call center outside our own dispatch line; the person who answers is coordinating directly with the technicians heading your way.

If you're reaching out about an active insurance claim, have your policy number and adjuster contact information ready if you have it, though it's not required before we dispatch a crew — documentation can always be assembled after mitigation starts. For non-emergency inquiries, such as scheduling equipment rental, requesting a commercial service quote, or asking about a past job, the contact form to the right routes directly to our office team rather than the emergency dispatch line, so response times are measured in business hours rather than minutes.