Houston Water Damage Restoration ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website and phone dispatch line, how we use it, and the choices you have. By contacting us or using this website, you agree to the practices described below.
Information We Collect
We collect information you provide directly to us, such as when you call our dispatch line, submit a contact form, or request an estimate. This may include your name, phone number, email address, property address, and details about the water damage or restoration service you need.
We also automatically collect limited technical information when you visit our website, such as browser type, device type, pages viewed, and referring pages, through standard web server logs and analytics tools.
How We Use Your Information
- To schedule and dispatch emergency restoration services
- To communicate with you about your service request or estimate
- To prepare documentation for insurance claims when requested
- To respond to questions submitted through our contact form
- To improve our website and understand how visitors use it
We do not sell your personal information. We do not use your information for purposes unrelated to providing restoration services and responding to your inquiries.
Sharing Your Information
We may share your information with insurance adjusters or carriers when you authorize us to coordinate directly with them on a claim, and with subcontractors or vendors who assist in delivering restoration services. We may also disclose information if required by law or to protect the safety of our employees and customers.
Data Retention & Security
We retain job records, moisture logs, and related documentation for as long as reasonably necessary to support insurance claims, warranty coverage, and legal requirements. We take reasonable administrative and technical measures to protect the information we hold, though no method of storage or transmission is completely secure.
Cookies & Analytics
Our website may use cookies or similar technologies to understand site traffic and improve visitor experience. You can disable cookies through your browser settings; doing so may affect some site functionality.
Your Choices
You may ask us to correct or delete personal information we hold about you, subject to any documentation we are legally or contractually required to retain (such as insurance-related job records). Contact us using the details below to make a request.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "last updated" date.
Contact Us
Questions about this Privacy Policy can be directed to Houston Water Damage Restoration at (281) 612-6290 or by mail at 1810 Space Park Dr, Houston, TX 77058.